My Latest Work

Collaborative Software Development Modernizes Missions at DHS, DOJ

As the Department of Homeland Security (DHS) and the Department of Justice (DOJ) modernize software to meet increasingly complex missions, a collaborative development model – powered by open-source technologies and agile methodologies – speeds the development process. In a recent interview with MeriTalk, Michael Hardee, chief architect for law enforcement and justice at Red Hat, discusses how a container-first and cloud-first approach can help – and how the recent achievement of FedRAMP High Sta...

The Great Hygienist Shortage - Incisal Edge - Strategies to Accelerate Success

By Jerry Markon
GROWING UP in Scranton, Pennsylvania, Ann Hoffman (left) looked up to an aunt who was a dentist. An idea took hold, as happens in childhood: She would become a dental hygienist when she grew up.
“Not many of my friends knew what that was,” Hoffman recalls. “They were like, ‘Why would you want to clean teeth?’ ”
Hoffman made her childhood ambition a reality, going on to work as a hygienist in Pennsylvania and Maryland, enjoying the relationships she built over the years with the p...

Customer Experience For Veterinarians: Treats, Kindness, And... Singing?

Customer experience for veterinarians is a uniquely intimate undertaking, with people who care deeply for their pets entrusting them to providers who often feel the same.
A Colorado vet made it even more so.
When Ruby the dog grew agitated before a spay surgery, Dr. Ross Henderson whipped out his guitar and serenaded the prone puppy with a rendition of Elvis Presley’s “Can’t Help Falling in Love.”
The video went viral, drawing more than a million views and earning Henderson the nickname “the Sin...

Are AI and Quantum Computing Infrastructure? The Feds Say Yes

From the White House to the boathouse, infrastructure has traditionally been narrowly defined as the roads, bridges, waterways, and other projects that allowed a post-industrial America to flourish.
Not anymore.
In the latest sign that the technology revolution is moving in new directions, a six-line law with no name is helping to redefine the traditional notions of infrastructure – to include artificial intelligence, quantum computing, and semiconductors.
The legislation, quietly signed by Pres...

Omicron is creating new havoc in our criminal justice system

Just over a year ago, a national commission we led put forth a sweeping set of solutions for a criminal justice system wracked by COVID-19. Today, with the Omicron variant spreading nationwide, we believe those recommendations are more urgent than ever — and can help rebalance public health and safety to forge a better post-pandemic future.
In the months that have passed since the report from our National Commission on COVID-19 and Criminal Justice, many justice system leaders have continued to...

Can a 3-year old represent herself in immigration court? This judge thinks so.

“I nearly fell off my chair when I read that deposition,” said Laurence Steinberg, a psychology professor at Temple University who is a witness for the plaintiffs in the Seattle case. “Three- and 4-year-olds do not yet have logical reasoning abilities. It’s preposterous, frankly, to think they could be taught enough about immigration law to be able to represent themselves in court.”“This is the person in charge of training immigration judges about how to treat children? And this is the witness t...

A decade into a project to digitize U.S. immigration forms, just 1 is online

The agency also hoped to make it possible for immigrants to pay fees online. There are more than 40 kinds of filing fees that immigrants pay to the government with their applications. As of now, however, only one can be paid online — by those who immigrate to the United States as lawful permanent residents. And even this limited electronic payment system has encountered major problems, such as resistance from immigrants who have trouble because they may not have computers or bank accounts.

The...